Business’ and services often ignore the fact that the first purpose of any organisation is to deliver value to their customers. Most of the time managing practices are the root cause of this oversight; do we need to re-evaluate the ‘carrot and stick’ method’s prevalent in our workforce?
In a recent presentation at the Brisbane Ideas Festival, Miriam Lyons drew attention to the arbitrary and often counter-productive conditions people in both private and public sectors currently work under. Politicians approach services that are complex and varied as though they are simple machines which will respond to any pull of the lever. But what drives humans is more complicated than this.
Watch Miriam’s insightful presentation here