PUBLIC SERVICE IN THE NEWS | John Seddon on ‘deliverology’ in the public service

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Deliverology destroys services > In this video Professor John Seddon addresses the California Faculty Association on the dangers posed by Sir Michael Barber’s (former head of Toby Blair’s Delivery Unit – and dubbed ‘Mr Targets’ by the UK press) ‘Deliverology’. John Seddon provides compelling evidence that Deliverology not only failed in the UK, but actually made services worse and  increased costs. CPD will host a seminar with John in Sydney, August 31st.

 

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