Citizen-centric services conference | Canberra 26-27 September

Strengthening participation, change management & service delivery efficiencies.

A decade ago, Australia was a world leader in service delivery reform. Various agencies also contributed to the shaping of organisations around the globe.

The citizen-centric revolution, however, represents an overhaul of government service provision. The Australian public are no longer passive recipients of services, but instead are achieving long-term efficiencies from having input into service design and delivery.

The historic Intergovernmental Agreement on Federal Financial Relations’ focuses on improving the quality and effectiveness of government services. This includes increasing government accountability to achieve better service delivery outcomes. The additional $7.1 billion being allocated to States to improve services is also being monitored, assessed and reported on an annual basis.

Overcoming Complexities With Citizen Centric Service Delivery reflects on what it means for governments to become citizen-centric and how to overcome common barriers. Via a series of case studies, presenters will illustrate models for citizen centricity, internal change management and partnership frameworks.

Heralding leaders in service delivery reform, community engagement and public sector innovation from international, Federal and state levels, this conference is a must for policy and service deliverers in this new era of public service.

Draw insights into:

  • How to provide easier access to and more efficient services
  • How to balance the interests of citizens and the broader economy
  • Case management and cross-agency service delivery
  • How to develop partnerships and long-term service delivery efficiencies

Program and registration click here






Blog Comments

The Citizen-Centric Services Conference will have no citizens speaking. Every speaker on the program is either a bureaucrat or an academic. There are thousands of citizens out there trying to make public services more citizen-centric, but this conference will have none of them on the program.

This is not only bizarre. It is much worse than that. It reveals that bureaucracies and research academics can, without shame, put on a conference on citizen-centric services without involving citizens or hearing from citizens. They will talk about participation and the voice of citizens in a conference which provides no voice and no participation for citizens. It is Orwellian. A disgrace that is beyond words.

If the CPD has any serious interest in public participation, it will jump up and down about this farcical situation, and call the organisers of this event to account for their social exclusion.

Liz Stewart

Liz Stewart

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