Areas to be explored:– How to design and develop effective KPI’s in line with strategic objectives– How to create KPI’s that are specific, measurable, achievable, relevant and timed– The role of qualitative vs quantitative measures– KPI’s that drive management activities– How to utilise in-house data for effective KPI development, management and forecasting– Managing oversight points which can prevent meeting KPI’s– How to balance short term imperatives with long term strategies
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