Areas to be explored:- How to design and develop effective KPI’s in line with strategic objectives- How to create KPI’s that are specific, measurable, achievable, relevant and timed- The role of qualitative vs quantitative measures- KPI’s that drive management activities- How to utilise in-house data for effective KPI development, management and forecasting- Managing oversight points which can prevent meeting KPI’s- How to balance short term imperatives with long term strategies
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