Areas to be explored: – How to design and develop effective KPI’s in line with strategic objectives – How to create KPI’s that are specific, measurable, achievable, relevant and timed – The role of qualitative vs quantitative measures – KPI’s that drive management activities – How to utilise in-house data for effective KPI development, management and forecasting – Managing oversight points which can prevent meeting KPI’s – How to balance short term imperatives with long term strategies
Proudly supported by the Centre for Policy Development’s Public Service Research Program. The CPD Public Service Program aims to develop a robust knowledge base about the state of the public service: its funding and capacity; performance in delivering community services; and attitudes toward and expectations of the Australian Public Service. Click here to read more. Find more ideas and publications on the Australian Public Service in one of our major research programs here. Help us counter evidence-free attempts to downsize and privatise our public sector – Become an Ideas Sustainer.
Proudly supported by the Centre for Policy Development’s Public Service Research Program.
The CPD Public Service Program aims to develop a robust knowledge base about the state of the public service: its funding and capacity; performance in delivering community services; and attitudes toward and expectations of the Australian Public Service. Click here to read more.
Find more ideas and publications on the Australian Public Service in one of our major research programs here.
Help us counter evidence-free attempts to downsize and privatise our public sector – Become an Ideas Sustainer.
